Where can I locate the Do Not Remove Tag info, ACK number, or Serial Number?
September 28, 2017 12:50 pmMost tags on Upholstered furniture located either on the deck under the detached seat cushions or under the sofa attached... View Article
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What if I have a new issue, accident or I’m not sure if it’s the same or different shortly after my repair/cleaning was completed, can I report it as repair was not completed/failed, issue came back and have tech to come back?
September 28, 2017 12:50 pmIf issue is in anyway different, not related or involves a new accident, you may want to simply submit a... View Article
What happens if the technician is unable to successfully repair/resolve the covered stain/damage that I reported?
September 28, 2017 12:50 pmTechnicians follow rules and procedures provided by each company, and if the job is not completed, requires company to review,... View Article
Does the Technician that comes over have the authority make a decision on behalf of the Warranty or Protection Plan Company?
September 28, 2017 12:49 pmNo, technicians do not make a final determination; in some cases they may not even know the exact coverage or... View Article
My furniture needs an overall cleaning. Does my Protection Plan cover that?
September 28, 2017 12:49 pmCheck with your protection plan company, however in most cases they cover accidental stains not maintenance and/or overall cleaning.
Does Protection Plan companies cover stains/damages from wear and tear?
September 28, 2017 12:48 pmWe suggest checking with your protection plan company, however wear and tear and or accumulation of damages are usually not... View Article
How do Protection Plans work?
September 28, 2017 12:48 pmWe highly suggest reading the protection plan policy as there are varieties of Protection Plans. All plans are subject to... View Article
What are Furniture Protection Plans?
September 28, 2017 12:48 pmA Furniture Protection Plan is not a manufacture warranty. A Furniture Protection Plan is like insurance on your vehicle, it... View Article
How long is the general warranty on newly purchased furniture?
September 28, 2017 12:47 pmWe suggest checking with the company you purchasing your items from as it varies. Most companies cover 1 Year, however... View Article
What is the general warranty on newly purchased furniture?
September 28, 2017 12:47 pmWarranties cover manufacturer issues with the product. Typically the damage associated with a warranty is caused by an issue with... View Article