Does the Technician that comes over have the authority make a decision on behalf of the Warranty or Protection Plan Company?

No, technicians do not make a final determination; in some cases they may not even know the exact coverage or type of plan customers have. They must follow industry standards, keeping a professional and neutral standing, follow rules and procedures of the service provider so the company you are a customer of can make the proper determination and assist you as per coverage limitations. Such standard in most insurance, warranty and protection plan companies is a normal practice to insure technicians do not have the ability to favor one vs. another.

However everyone from tech personnel to the company you are a customer of are determined to provide you with the best possible service experience and as long as your claim/service/issues are within coverage limitations and handled right our tech’s will do all possible to seek  an approval if such needed to get the job done at once.

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