Submitting a service request and providing information or photos for an initial review is free. If an on-site visit, inspection or technician service is needed, the minimum visit/service charge is generally $50–$100 depending on location. Extended or remote ZIP codes may also have an additional travel fee, which should be shown during ZIP-code/service review or communicated before scheduling.

Yes, we will be able to inspect, assist, provide some advice and proper estimates for you to submit, however we will stay neutrally professional and not get engaged into any fraudulent activity or claims. For service availability or an evaluation, you can also submit our online service request.

The minimum visit/service charge normally applies to the initial visit. A return visit that is part of the same approved repair may be handled differently depending on the work, parts, account terms and reason for the return. Any additional charge should be communicated when applicable.

We will provide answers and estimates based on the provided information and try to ensure they are as accurate as possible, however descriptions and/or pictures do not always provide full scope of information or clear understanding of the issue, customer expectations, or all possible options. Estimates will be provided accordingly to the information provided and they may need to be confirmed by technician in person. For service availability or an evaluation, you can also submit our online service request.

YES. Accurate information, along with reports, pictures (if needed) and proper options and prices can be obtained by having a technician come and inspect the issue/items as well as discuss possible and desired options. For service availability or an evaluation, you can also submit our online service request.

The initial visit/service charge is normally treated as a separate service charge. Repair or labor pricing is provided based on the work required. If a specific quote or account arrangement applies, the terms provided for that service will control.

Yes. The minimum visit/service charge is generally $50–$100 depending on location. Some extended or remote service areas may also have an additional travel fee. Applicable travel fees should be shown during ZIP-code/service-area review or communicated when the service request is evaluated. Final pricing can vary by service type, location and the work requested.

Most damages, combination of issues, customer expectations, priorities, possible options of repair and approaches are unique to each particular situation, for this reason it will be confusing to provide general estimates without reviewing each case individually. However there are certain types of jobs, repairs, disassembly, reassembly, installation, and handymen work that we have flat prices for which can be requested by phone, email or in person. For service availability or an evaluation, you can also submit our online service request.

An on-site visit requires technician time, travel, scheduling and professional evaluation. The minimum visit/service charge is generally $50–$100 depending on location, and some extended or remote areas may have an additional travel fee. The visit allows the technician to inspect the furniture, identify repair options and provide more accurate service recommendations or pricing.

You will be able to discuss all details, options, show any items you may want to be inspected and tech will  provide estimates at that time, however if you will need a typed/written estimate with pictures it will be noted by the tech and emailed shortly after. For service availability or an evaluation, you can also submit our online service request.

For an arrival update, call 718-268-2727, text 321-414-6757, or email [email protected]. When available, our office can check the technician’s schedule or status and provide an updated estimated arrival time.

Schedule service by submitting our Furniture Service Request, calling 718-268-2727, or emailing [email protected]. Our office is available 7 days a week, generally 8:00 AM–7:00 PM Eastern Time. Emergency and 24/7 service may also be available depending on the service type, location and technician availability.

For most areas and services, we try to accommodate within the next few days, however in some cases same or next day is possible. Most warranty or protection plan companies provide limited time to service their customers so it is important for customer to call or email back if a message was left to reach us back. For service availability or an evaluation, you can also submit our online service request.

One properly communicated reschedule is generally allowed without charge. Late cancellations, missed appointments, or cancellations after a technician is already en route or has arrived may result in a cancellation or service fee. Special or emergency disassembly/reassembly appointments may also have different cancellation requirements because technician time may be reserved specifically for that service.

Appointment days and arrival windows depend on the service type, ZIP code and technician availability. We work to accommodate customer preferences whenever possible. Appointments are confirmed when scheduled, and a reminder or updated arrival window may be provided before service. Customers may also request a call-ahead when scheduling.

Technician schedules vary by location and service type. Regular service is generally available 7 days a week, with our office available approximately 8:00 AM–7:00 PM Eastern Time. Emergency and 24/7 service may be available in some areas when technicians are available.

If an appointment is missed without advance notice, we may still help reschedule it, but a missed-appointment or prepaid visit fee may be required. One properly communicated reschedule is generally allowed without charge. Please contact us as early as possible if your schedule changes.

Even though appointments are confirmed upon scheduling, as a general courtesy we will call, email or text the day before to remind you about your appointment and provide a smaller tech arrival window. For service availability or an evaluation, you can also submit our online service request.

Although most technicians call in advance as a courtesy you can always request a call ahead to ensure you get the notice needed. Unless this is requested in advance and noted to be called on the way it is not guaranteed that the tech will call if running as scheduled. For service availability or an evaluation, you can also submit our online service request.

Our technicians may carry shoe covers/booties and can wear those or take off their shoes if requested to do so.

Yes, you can show as many items or services you may need and techs will gladly assist. However if service requested/paid by a third party tech may have to go by the work order and/or call the appropriate party for an approval.

Yes, all technicians have tools and most general needed supply in their vehicles to provide the services at the same time if possible, needed and required time for the work is available.

We call, email, and text customers within the same day or next day if the service request received after business hours. We follow up every other day with any unscheduled customers. The best/ most qualified technician for the service being requested will be sent depending on the customer and technicians availability.

It is important for us to have a reference of the items and issues in order to assist you, customer and the company we represent in the best possible way.

Yes, technicians will have paperwork related to your service along with their ID/Driver License and company business cards.

YES, we are insured and can provide necessary COI (certificate of Insurance) to satisfy the requirements. Please forward the requirements or sample to us so we can fulfill accordingly.

YES, we can provide necessary paperwork, ACORD certificate to satisfy the requirements. Please forward the requirements or sample to us so we can fulfill accordingly.

We provide our experienced labor to improve, clean stains and damages that are already there. Every cleaning makes change of look, appearance, as well as every stain is different so the material, and no cleaning can be guaranteed.nnCustomer must understand that they caused the stains on the furniture/rug and requested a cleaning.nnCustomer must understand that there are certain stains, spots and discolorations that may not be possible to completely remove during the cleaning process.nnCustomer must understand that there are certain fabrics that previously were treated properly or improperly with fabric protectors such as Scotchgard, Teflon, Protection Guard, etc. that may already created spotting, react with any liquid including the water or cleaning solution causing slight color change or spotting.nnCustomer must understand that All Furniture Services®, LLC and its technician/subcontractor or employee are not responsible for any stains that are not completely removed, discoloration or any spots that were there or may look like they appear after the cleaning. Our personnel uses best and safest methods and products however there are conditions, discoloration and or stains simply beyond cleaning to perfectly new.nn 

Using felts, under leg glides, protectors, self-adhesive pads, rubber non slip welts will help not only to protect the legs, level the furniture on the floor but also to eliminate some noise issues.nnKeep in mind that large ceramic floor tiles even if overall level, they are however in most cases 3D surfaces themselves and or not even to each from all of its surfaces evenly, which creates wobbly chair issues, in such cases you may want to keep adjusted chairs in the same spots, areas where they are leveled and used as moving to a different area may require to be re-adjusted.

Leathers are made from the skins of many animals. Although there are a great variety of leather types, leather can usually be put into one of three categories:n

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• Aniline

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• Semi-aniline

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• Pigmented (protected)

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nAniline leather is the most natural looking, with natural surface visible, but is less resistant to soilingnnSemi-aniline leather is somewhere in-between on both counts, having a light surface coatingnnPigmented/Finished (protected) leather is the most durable but is less natural in appearance, having a polymer, dye, finished coatingnnIf you look closely at the tag label on the leather item you’re looking at, it should say what type of leather it is – otherwise ask the salesperson!nnAniline leather is the most natural looking leather with the unique surface characteristics of the hide remaining visible. Aniline leather is colored only with dye and not with a surface coating of polymer and pigment. A light surface coating may be applied to enhance its appearance and offer slight protection against spillages and soiling. Aniline leathernnSemi-aniline leather is more durable than aniline whilst still retaining a natural appearance. The increased durability is provided by the application of a light surface coating which contains a small amount of pigment. This ensures consistent color and imparts some stain resistance.nnPigmented Leather is the most durable and is used in the majority of furniture upholstery and almost all car upholstery. The durability is provided by a polymer surface coating which contains pigments.nnThe surface coating allows the manufacturerr more control over the properties of the leather, e.g. resistance to scuffing or fading.nnFull grain pigmented leather The grain surface is left intact before applying the surface coating.nnCorrected grain pigmented leather The grain surface is abraded to remove imperfections before the surface coating is applied. A decorative grain pattern is then embossed into the surface.nnFinished split leather The middle or lower section of a hide with a polymer coating applied and embossed to mimic a grain leather. Finished splits should only be used in low stress applications because they are weaker than grain leather.nnAntique grain (two-tone or rub-off) A special surface effect has been created to mimic the unique ‘worn’ appearance of traditional leathers. This is achieved by applying a contrasting top-coat which is applied unevenly or partially rubbed off to reveal a paler underlying colour.nnPull-up leather (also known as waxy or oily pull-up) A leather with a natural appearance which lightens in colour when stretched during wear to produce a unique worn-in effect with time.nnNubuck Aniline dyed leather which has been lightly abraded on the grain surface to create a velvety finish or nap. In some cases the grain pattern is still visible. The nap is very fine because of the tight fiber structure in the grain layer.nnSuede A split which has been abraded to create a distinctive nap. The nap can vary in appearance but is not as fine as the nap on nubuck because of the looser fiber structure.

For light condition and when professional services cannot be hired or simple every day wear try these remedies. Always first test in a small not visible area as improper application may cause damage, AFS is not responsible for any information Care & Cleaning Tips or product suggestions:nKeep furniture away from heating and air conditioning sources to prevent loss of moisture in wood and out of direct sunlight to avoid bleaching of wood. To prevent gouging and scratching, use felt backing on lamps, ashtrays, and accessories. Always use place mats under plates and hot pads under serving dishes. Use coasters under hot and cold drinks. Do not set synthetics, rubber or plastics directly on wood finishes, since they might contain chemicals that will damage the finish. Do not place newspapers and magazines on wood surfaces, since the ink will bleed into the finish and eventually damage wood.nnTo remove cloudiness: Rub surface with cloth dipped in solution of 1 tablespoon of vinegar in a quart of water. Rub with grain until surface is completely dry. Follow with application of furniture oil or polish.nTo remove water rings: Rub with a mixture of equal parts white vinegar and cooking oil, rubbing with the grain.nTo remove heat marks: Coat area with mayonnaise and let stand for one hour, and then wipe off.nTo remove burns: Rub affected area with finest grade steel wood rubbing lightly with the grain until all burnt material is smoothed off. Follow with application of furniture oil or polish.nTo remove candle wax drippings: Scrape excess wax off gently. Apply warm (not hot) iron, over white cloth to absorb residue. Follow with application of furniture oil or polish.nTo remove dents: Wipe dent with warm water. Apply a compress of paper soaked in warm water to swell the wood fibers. Let sit for 30 minutes, and then apply a warm (not hot) iron over cloth until dent is gone. Follow with application of furniture oil or polish.

Weekly vacuuming or light brushing helps to remove soil and prevents the embedding of dirt between the fibers. Rotate and turn your cushions after vacuuming to prevent excessive wear and soil patterns. Avoid placing newspapers on fabric since the ink could permanently stain the fabric. Avoid the use of dyes, acids, corrosives, paints, inks, nail polish and removers around your furniture. Never Remove cushion covers for dry cleaning or machine washing even though they have zippers. Keep upholstered furniture away from direct sunlight to avoid fading. Periodic cleaning by an authorized technician will ensure that gradual buildup of soil, perspiration and oils does not cause permanent damage and shorten the life of your fabric upholstered furniture.nnSpot Cleaning: Know your fabric’s cleaning codes for the type of cleaner to be used and always pretest in an inconspicuous spot.nCleanability Codes: W, S, W/S and XnCode “W” Fabrics: Synthetic fibers (Acetate, Herculon, Nylon, Olefin, and Polyester). Use the foam only from water based cleaning agents such as mild soap or use non solvent upholstery cleaner.nCode “S” Fabrics: Cellulosic or protein fibers (cotton, Linen Rayon, Silk or Wool). Other “S” coded fabrics are Acrylic, Damask, Tapestry, Brocade, Denim, Velour, Chintz and Plaid (cotton/olefin blend). Spot clean using a mild water-free solvent or dry cleaning product.nCode “W/S” Fabrics: Spot clean with a mild solvent, upholstery shampoo or mild soap / detergent.nCode “X” Fabrics: Clean this type of fabric only by vacuuming or light brushing. Do not use water-based foam or solvent based cleaning agents of any kind.

Never force the mechanism to close or open, in most cases such will lead adjustable, repairable mechanism to get damaged beyond repair. Slight shake or inspecting for anything that could cause such being stock would be best to do, however if not able to determine contact us and let us make it right without need of replacement.

A flat disassembly/reassembly quote is based on the information provided before service. Pricing may change if the actual furniture, number of pieces, construction, complexity, access, stairs, elevator conditions, carrying requirements or scope of work materially differs from what was described. Any material difference should be discussed before additional work is performed.

Yes, all furniture is man-made and can be disassembled and assembled back, just as it was manufacturerd. Our tech personnel and disassembly/reassembly crews are very experienced and do this many times a day for years. They have done almost everything and find a way to properly dismantle, take apart, break down any needed item to it where it belongs. Learn more about our furniture disassembly and reassembly service.

Submit a service request even if your ZIP code is not currently shown. Furniture and sofa disassembly/reassembly is highly specialized, and availability varies by market. We may be able to arrange a nearby team, extended-area travel, or travel for certain projects depending on the furniture, access conditions and location.

Yes, some stores, delivery companies as well as we provide such service in determining if that risk of NO-FIT is involved. However proper measuring, observation of the space, item, removable legs or cushions, and entrance will help you to determine yourself. Also keep In mind that if you like the item we will get it in no matter what as well as being able to offer in most areas same day service you may not want to spend extra for someone to come and help determine but simply move forward with getting what you like. Learn more about our furniture disassembly and reassembly service.

Please contact us for assistance. For most areas it is the same procedure: buy the item, contact your shipper/delivery company and schedule a delivery date. Most likely they schedule a day but provide you with a delivery time window the day before. Ask them to note that you must know the delivery time window and must get an advance call from delivery personnel as well as one hour call ahead.nnCall us and schedule service for the same day advising us of all of the above as you are getting delivery and we will know schedule you for the same day making all proper notes. When Delivery Company calls you the day before to provide a time window remind them that you need a call a head, minimum of one hour before they get to you. Let us know about the time window provided by them and also call us when they call you on the way.nnGood and proper communication will be best to make sure no one waits for others and or item does not sit and wait long for technician’s arrival.nnOnce delivery team arrives, check your piece, make sure it is proper item and free of any damages or stains and arrange to be dropped off somewhere safe and techs will arrive shortly to disassemble get inside and assemble back. Learn more about our furniture disassembly and reassembly service.

No, we do not suggest storing any furniture especially upholstered ones disassembled for multiple reasons: rails can get warped if left for a long time with spring tension and not supported from all needed sides, wood may get warped and not align properly, if any issues or damages from moving or storing will be difficult to determine, proof of responsible party as multiple conditions and or parties may be involve at the time, items apart are more fragile and once wrapped for a move may not be visible its internal content and can be easier damaged if stacked improperly. Learn more about our furniture disassembly and reassembly service.

One properly communicated reschedule is generally allowed without charge. Because disassembly/reassembly often requires reserved technician time or a multi-person team, late cancellations, missed appointments, or cancellations after technicians are en route or have arrived may result in a fee. Please notify us as early as possible if delivery or moving plans change.

We highly suggest to inspect your furniture upon delivery, to make sure it is the item you purchased in color and finish you chose, free of any issues and or damages, as well as not missing any parts of it. If there are any issues it is best to note on the delivery companies paperwork and ask them to acknowledge such so you can properly present your issues to the party you ordered your furniture from and get best possible assistance. If we can be of any help with your claim, estimate, and/or repair please contact us or fill out the Service Request Form. Learn more about our furniture disassembly and reassembly service.

We’ve got you covered and are here for you! See if you can find a place to leave the item safely and inspect it to make sure it is the item you purchased and there are no damages. Call us at +1-718-268-2727 and if it is after business hours you will be given the emergency service phone number in the message. Reach out to us and advise about your situation – we will find a way to possibly service you within few hours and get the crew there to disassemble, get item inside and assemble back. Learn more about our furniture disassembly and reassembly service.

Disassembly teams deal with difficult situations every day, tight places, no fit hallways, stairways etc. They will find a proper solution and place to work: basement, garage, hallways, truck, street, warehouse, tent, etc.nn  Learn more about our furniture disassembly and reassembly service.

Yes, However not all areas or locations have shop with customer service and or accept all type of work, so please check with customer service for proper address prior to bringing the item over. For service availability or an evaluation, you can also submit our online service request.

No, we do not buy or sell used furniture, nor can we recommend someone who does. Best way in our opinion to target such audience is to place a listing or looking at sites like Craigslist or eBay. For service availability or an evaluation, you can also submit our online service request.

Furniture can be rather large and for such reason most of the repairs done on-site/in-home and only large and complex work is handled in shop. For service availability or an evaluation, you can also submit our online service request.

All Furniture Services® maintains multiple contact numbers for customer convenience and for different service or account needs. Our primary office number is 718-268-2727. You may also submit a service request online or email [email protected].

All Furniture Services® operates through a broad service network rather than a single local shop. This allows us to coordinate furniture repair, restoration and specialty services across more than 30,000 U.S. ZIP codes. Service availability varies by ZIP code, service type and technician coverage.

Private and third-party services are generally paid at the time of service or completion, prepaid, or secured with an approved payment method on file. Established business accounts and approved projects may be billed according to their account terms. Standard business-account terms are generally NET15, although terms may be reviewed from account to account.

Payment arrangements depend on the service and customer type. Standard private services are generally due at the time of service or completion. Established business accounts may have approved billing terms. If special payment arrangements are needed, ask our office before scheduling or approving the work.

Technicians are very professional and would never ask for a tip, however it is a personal preference and your feeling to express appreciation in form of tipping professionals that was doing work for you, writing a good review/ feedback or emailing to the company you are a customer of.

Accepted payment methods may include major credit cards, ACH, check, cash, Zelle, Venmo and PayPal. Availability of a particular method can depend on the service, technician, location or account arrangement. Established business accounts may also use approved billing terms.

For non-account customers, the applicable visit/service charge is generally due as arranged for the appointment, and approved repair labor, parts or other services are due according to the quote or service terms provided. Regular/private services are generally paid at the time of service or completion unless other arrangements were approved in advance.

Yes, we can switch location of the arms, resize, remove a section, or change the shape. However keep in mind it is a large and complex procedure which usually involves work on the frame, padding, cushions, ad upholstery which is a combination of shop and in-home work and can be costly/ not always cost effective.

Even though there are a few methods described online and in the care/maintenance page as DIY ways, they rarely work and if they do they are usually most effective on fresh and very light conditions.  nnHeat Marks / milky, foggy discoloration as well as other similar damages are possible to chemically polish and remove without the need of refinishing. Such process is called retarding and requires special chemicals that are not sold in local stores. In most cases our techs should be able to remove the heat marks with such process in home. (Please do not attempt to scrape it or use strong chemicals because attempting repair of the damaged finish with improper procedures may result in additional damage and a more costly repair bill – much higher than chemically polishing/ removing a heat mark).

We are not a supplier and do not sell any parts/materials. We also do not purchase, sell or warranty any 3^rd party products, however we may assist our customers if able to.

If we don’t have the part needed we can research and possibly assist with ordering, however we do not take responsibilities nor guarantee that each part available, can be ordered and/or warrantied. For such reason we may advise that one of the best options is to get original item specific replacement part by contacting the original store, manufacturer or vendor of the item. You may be surprised but many of the mechanisms have a life time limited warranty on the parts and such attempt usually results in success and money savings.

Yes, we can cut/shorten, shape, add felts, glides, cups, remove and reinstall, make extensions or replace any legs.

Yes, we repair, rebuild or replace them if needed. Most of the seat supports on upholstered furniture are springs or pad and webbing and/or a combination of both. Repair or complete redo of the seat support can usually be done on-site, in home as well.

Pets can cause different types of damages from cats making scratches and pulls which can in some cases be very accumulated and apparent; dogs can tear/chew a whole section out and sometimes more. In most light cases, repairs can be done right at the first visit from shaving, smoothing, filling, patching, color matching and dyeing or reinstalling parts, however in extensive cases replacement parts or in shop work may be needed.

We carry few dozen types of recliner handles, cable, release mechanisms, adapters, remote controls, mechanisms, power motors, massagers, components and parts for the recliners as well as a specialists that can repair almost all types of mechanisms.

We carry a few sizes of replacement sofa bed/sleeper mechanisms, springs and even replacement decking kits in stock, as well as have tech specialists that can repair almost all types of mechanisms.

Yes, we can provide multiple options from adding more padding, creating padded wrap to keep current cushions/cores/pillows in shape and completely replacing with better or different padding/core.

We will need to either inspect and discuss in person, or email us pictures, quantity, if possible how they are attached, current size, material and what size, material you would like so we can see if we have any in stock or what can be ordered so to provide possible options and prices.

Yes, we can add casters, replace and/or customize, resize any legs.

Yes, we can pick up and re-size the rug. Please keep in mind it is highly recommended to do a complete wash of any rug before re-sizing and so we may offer first to do full wash, dry and afterwards re-size.

Weather your furniture is under warranty or out of warranty – any item/specific parts we always suggest getting from the original store, manufacturer or vendor by contacting them via email or phone. Most original parts obtained from the original supplier will also cost much cheaper than fabricating or even ordering such or close material from somewhere else.

We often hear that customer believe that their new back cushions are losing their shape because they are under stuffed, and are requesting stores, manufacturers or us to add more padding. However adding more padding will not necessarily help the back cushion pillows to keep their shape but it actually may work the other way around. As we all know from physics/science, weight presses down, so more loose padding creates more pressure down and causes a misshapen, bulging look. The most common option to improve and satisfy the request to “add more padding” we offer wrapping the inside core/pillow with flat padding which will act as more padding/cushioning, meanwhile being flat assists in keeping a more uniform shape.

In most areas if requested, techs can bring vinyl and leather Swatches with them for you to choose. For fabric swatches, please see vendor websites and advise which ones you like to see – (we are able to order free swatches that will be mailed to our shop or customer directly depending on the case):nnhttp://www.charlottefabrics.com/nnhttp://www.unitedfabrics.com/

It is common for some hard needle pointed down feathers to escape out, however extensive condition should not be observed. The inside casing must be inspected to ensure they do not have any open seams or tears. We can also offer wrapping inside core/down pillow into the flat protection layer of padding to make them stay inside while giving better shape as well.

Manufactures usually use medium velocity foam, however we can offer – order premium: soft, medium, firm or hard foam/cores. If original medium velocity was comfortable, yours are just worn and you would like to replace them it would be best to go with the same, however if you desire a firmer cushion it can be done in firm foam. Anything harder/firmer is rarely used for furniture cushioning purposes.

Yes. Commercial, hospitality and multi-location projects can often be handled outside normal local coverage. All Furniture Services® covers more than 30,000 U.S. ZIP codes and can also arrange travel for certain larger or specialized projects when needed. Submit the project details, locations, scope and timing so our team can review the best service option.

Please submit a service request even if your state or ZIP code is not currently shown. Coverage continues to expand, and we may have a nearby technician, an extended-area option, travel availability for certain projects, or another service solution. Availability depends on the requested service and location.

Our network covers more than 30,000 U.S. ZIP codes, but availability varies by service type, technician coverage and location. Some extended or remote ZIP codes may have an additional travel fee. If your ZIP code is not currently listed, please still submit a service request so we can check nearby coverage, travel options or other available service solutions.

We are not a supplier and do not sell any parts/materials. We also do not purchase, sell or warranty any 3rd party products, however you can contact us and if your request is something we can assist we will be glad to do so.

Yes, we can work with customer supplied materials, and parts as well as assist with finding your material.

YES, we have the best Antique, Art and Painting restorers that can do miracle work, as well as we carry all supplies that is specifically designed for such projects. Our specialists are able to work on almost all materials, finishes and do unbelievably wonderful work.

It is very simple, we have various specialists and experience above and beyond what any other company can come close to. If we can’t do it no one can!nnCheck our website, feedback, references, before and after picture gallery and other pages, if you’re still not sure – please contact us we will be glad to have you as another satisfied customer.

Please visit our upholstery chart page – it will provide you with a lot of information and assistance, however if you still not able to determine yourself please either schedule a service for techs to come and assist or email pictures and details so we can help.

Yes. Technicians providing in-home service are screened before assignment. Screening may include criminal background, driving-record and drug-screening requirements, together with experience and service-quality review. Requirements can vary by role, market, account and assignment.

No, all of our personnel extremely honest and not only they will reject to do off record/side job but they will report such back to the company making us aware of such customers or accounts. We take loyalty, honesty, reliability and professionalism very serious.

Yes, we have many posted on our website in references/testimonials section, however if you would like to establish an account and prefer to speak with one of the accounts for a reference we can certainly provide contact numbers.

Yes, we have many customers that have posted themselves on our website feedback page, however if you have a project and prefer to speak with one of the customers and get feedback we can provide their contact information once we obtain permission from that person as we do not share private information without permission.

Upon request we can provide ratings, from most reputable companies or you can check yourself by going to those company websites like: Angie’s List, Yelp, Google, Bing, etc.

NO, All Furniture Services® is a registered trademark of All Furniture Services LLC. Trademarks are governed by both state and federal law. We take the intellectual property matter very serious.n

No, all our content is subject and protected by a copyright law. We take intellectual property matter very serious.n

We service multiple areas and specialize in multiple materials, fields and type of customers from commercial to private/individual. There are also some older web sides and designs we kept as a history. Some locations have websites for their areas some fields like leather interior restoration have websites providing more information about such, as well as some fields like commercial or hospitality have sites related to those. However this is the main website and all operated under one company All Furniture Services®.

Our standard 30–60 day service warranty applies to labor/work performed. Parts, materials, mechanisms, fabrics, leather, foam or other products may carry separate manufacturer or supplier warranties when available. A failure of a part or material is not automatically a labor-warranty issue, although we will help review the cause and available options.

No, technicians do not make a final determination; in some cases they may not even know the exact coverage or type of plan customers have. They must follow industry standards, keeping a professional and neutral standing, follow rules and procedures of the service provider so the company you are a customer of can make the proper determination and assist you as per coverage limitations. Such standard in most insurance, warranty and protection plan companies is a normal practice to insure technicians do not have the ability to favor one vs. another.nnHowever everyone from tech personnel to the company you are a customer of are determined to provide you with the best possible service experience and as long as your claim/service/issues are within coverage limitations and handled right our tech’s will do all possible to seek  an approval if such needed to get the job done at once.

We suggest checking with your protection plan company, however wear and tear and or accumulation of damages are usually not covered by most protection plan companies.

Check with your protection plan company, however in most cases they cover accidental stains not maintenance and/or overall cleaning.

As a general rule in the furniture industry once the piece is moved the warranty is void, however if you are within our local coverage area we will make all possible arrangements to keep our service and customer satisfaction to the highest possible level.

Yes. All Furniture Services® generally provides a 30–60 day warranty on labor, depending on the service performed. The warranty applies to the labor/work we completed. It does not automatically cover unrelated issues, normal wear and tear, misuse, new damage, manufacturer defects, or parts and materials that fail independently of our labor. Specific written service or account terms control when different terms were provided.

You can check with your store, manufacturer, protection plan company or party that you believe you may still have a coverage with.nnFor privately paid services you can discuss warranty and repair options with your technician at the time of the service or with our customer service.

We highly suggest reading the protection plan policy as there are varieties of Protection Plans. All plans are subject to limitations and exclusions. Usually within a limited time the customer must submit a claim to a protection plan company for a single current occurred accident.nnYou will handle your claim best if you read and get familiar with your protection plan. Most Protection Plan companies are good and provide above and beyond assistance to their customers. Unhappy customers are usually the ones that do not know their coverage and mix warranty/protection plan/wear and tear/abuse or misunderstanding of who covers what and or have a belief that it is a maintenance program or coverage to renew their furniture when it gets old and/or it is OK to abuse and accumulate issues than request a replacement.

Please read your warranty policy or contact your store, manufacturer or protection plan company so they can assist and provide you with their procedures. If you prefer to be serviced by All Furniture Services®, advise them about that, so they can assign or send work order to us.

We suggest checking with the company you purchasing your items from as it varies. Most companies cover 1 Year, however some have a Limited Life time warranty on mechanisms, some parts of it or complete item.

Warranties cover manufacturerr issues with the product. Typically the damage associated with a warranty is caused by an issue with the design, workmanship, in some cases delivery damages, or quality of materials, and is not caused by you.

Technicians follow rules and procedures provided by each company, and if the job is not completed, requires company to review, cannot be done, requires parts to complete, needs secondary attempt, different supply or anything else they will report to the provider accordingly. However if repair/cleaning was completed at the time of the visit but somehow it appeared shortly after/ exact issue came back you can call and inform your company so they can issue request for tech to return, going back/recall.

If an issue is directly related to labor we performed, contact us promptly so the service can be reviewed. Our labor warranty is generally 30–60 days depending on the service performed. Coverage applies to the work we completed and does not automatically cover unrelated damage, normal wear, misuse, new problems, manufacturer defects or parts/material failures outside the labor performed.

A Furniture Protection Plan is not a manufacturer warranty. A Furniture Protection Plan is like insurance on your vehicle, it helps protect your new furniture from accidents, accidental stains and damage caused by you or someone in your home. Most Plans provide service for stain removal, rips, punctures, cuts, tears, burns, heat marks, scratches, gouges in wood, springs, frames mechanisms, repair, and even replacement of irreparable damaged parts or items, depending on the type of plan you purchase, so you can keep your furniture in good condition for years of enjoyment.

If issue is in anyway different, not related or involves a new accident, you may want to simply submit a new claim, otherwise if the tech comes back on a recall/going back as failure of the original work and finds the issue to be different than what was originally serviced he may not be able to do anything but report back to the company for review as each job has detailed before, after and overall pictures. Such will be a loss of time for all.

Most tags on Upholstered furniture located either on the deck under the detached seat cushions or under the sofa attached to the bottom cambric/ dust cover. On the sleepers or sofa beds they can be attached on the sleeper mechanism located under detached seat cushions. On the recliner chairs under the footrest, on wall units, cabinets, dressers, china’s on the back panel, tables and chairs undersides.

When a return visit concerns work already performed, the original technician often has the most direct knowledge of the furniture condition, products used, repair method and work completed. For that reason, the same technician may be assigned when appropriate. Management may assign a different technician when another skill set, second review or different approach is needed.

To open a business to business, wholesale service account please fill in the form on our B2B page.nnWholesale account benefits are: pricing, ability to create work orders, access to our system, reports, before and after pictures, invoices and much more:nn– Direct Access to our system, if capable and needed synchronizing system portals.nn– Providing best through and professional representation you can get with customer ability to reach us 24/7.nn– Once your clients’ information is in our hands, we maintain all the rest from start to completion.nn– We send best qualified professional and experienced technician for type of job requested to achieve and provide the best possible results for every job.nn– Customers contacted to be scheduled within hours – Direct Scheduling with some synced portals/systems.nn– Reaching your customers via phone, email or text providing best and desired means of communications for each customer.nn– Scheduling with taking into consideration customers schedule, day before reminding calls/emails/texts as well as calls on the way.nn– Rescheduling when and if customer need at any time.nn– On-site repairs, cleaning, recreation of missing parts, installation, upholstery, leather dyeing, wood finishing, power mechanism and padding work, antique restoration, frame or spring work, metal welding, etc.nn– Reports submitted within same day, in some cases within hours.nn– Best Turn Around Time and Best Completion Rate Guaranteed.nn– Competitive Prices and Flexibility.nn– Double-checked reports insuring all information, possible options in place as expected and no mistakes or missing details.nn– Jobs that requires in shop work will be handled as needed or requested.nn– State of the art equipment and supplies, along with us having large inventory of in stock most use parts on hand.nn– Technicians carry many parts and hardware to complete any job at the first time as best as possible.nn– Methods and products are chosen to make repairs durable and appropriate for the furniture, material and condition.nn– We provide overall, before, after, tag, pictures and measurements as well options of us supplying parts when possiblenn– In most cases, we can determine the age of the damaged areas, see if the items were previously repaired.nn– Tech personnel do not use customer’s restrooms or supplies.nn-Tech Personnel are always uniformed appropriately and do everything possible to provide the best service experience to all customers.nn– Techs take all safety and protections measures set by industry, our accounts and us.nn– Same day, 24/7, and emergency service when needednn– All emails and calls answered immediately within under an hour.nn– Providing all needed required license, insurance or workers competitions to fulfill any building facility requirements.nn– Automated system notifications and logs as well as ability to check any service at any time online from any device or by phone.nn– Getting repeat issues log/comments and ability to track of any repeat issues to help with improving and preventing any issues and quality control.nn– We guarantee and stand for all our work – Free Recalls, going backs when needed.nn– We service locations in most US metro areas and can travel almost ANYWHERE in the US and Canada within 24 hours.

Yes. Depending on the account and service, payment options may include credit card, ACH, check, wire transfer and other approved methods. Standard established business-account terms are generally NET15, although account-specific arrangements may be reviewed and approved separately.

Standard established business-account terms are generally NET15. Terms may be reviewed from account to account based on the relationship, service volume and approved arrangements. Keeping an approved payment method, such as a credit card, on file is preferred and can simplify service and payment processing.

Any business that is in good standing and requires our assistance on frequent basis can establish an account with us.