Why are you sending the same technician back on recall/going back?

Every job is unique, so provided services and condition of the item at the time of the service is best known to the technician who was already there. Technician guarantees his work and knows what was done, what products were used and what was options were agreed or discussed. Original service technician is the best to address his completed work and it is standard industry practice and our rule to send the same technician. However in some cases when our management determines a different approach or personnel is needed we may decide to send a different technician.

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