Who is responsible if the repair fails or comes apart?

If service was requested through the furniture store, manufacture, warranty or protection plan company (3^rd party) than you must contact that same party back and they will assist accordingly as per their terms and conditions. In most cases they may request free recall/going back for us to send technician back to see what’s going on if reported within the allowed amount of time which is different as per company and type of work.

If service was requested directly and paid by you privately, please call us so we can check when and what service was done, if service/labor provided is still under warranty we will certainly schedule and send the tech back free of charge to assist. If it is out of warranty we will still try to find a best option, suggestion or waive in home visit fee to help understanding what’s going on and what can be done.

We stand for the work we do and as long as time and issue is legitimate we will do our best to make it right.

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