Furniture Warranty, Claims & Repair Services

All Furniture Services® provides professional furniture inspections, warranty repairs, claims support and field services for manufacturers, retailers, warranty and protection-plan companies, insurance providers, moving and delivery companies, logistics providers and other business accounts.

From initial inspection and documentation through repair, parts installation and completion reporting, our goal is to provide businesses with a reliable, centralized solution for managing furniture service assignments across multiple markets.

Nationwide service coverage. Centralized work-order management. Detailed field documentation.

Furniture Warranty Repair Services

Furniture manufacturers, retailers and warranty administrators need field-service partners capable of more than simply scheduling a technician. Each assignment may require customer coordination, inspection, documentation, diagnosis, repair, parts installation, photographs and a detailed completion report.

All Furniture Services® can help manage the service process from the initial work order through completion while providing businesses with centralized access to service information and documentation.

Furniture Inspections & Claims Documentation

Our technicians can perform on-site furniture inspections and document the condition of an item, reported damage and other relevant information.

Depending on the assignment, documentation may include:

• Overall furniture condition
• Detailed photographs of reported damage
• Furniture tags and identifying information
• Measurements when required
• Inspection observations
• Visible damage and condition findings
• Repair recommendations when appropriate
• Service estimates
• Before-and-after photographs
• Customer signatures and service documentation

This information can assist warranty companies, manufacturers, retailers, insurance providers, movers, delivery companies and other organizations in reviewing furniture claims and determining the appropriate next step.

Furniture Repair & Restoration

When repair is appropriate, our technicians can address a broad range of furniture problems involving wood, upholstery, leather, vinyl, mechanisms, hardware and other materials and components.

• Wood furniture repair and touch-ups
• Scratch, dent, gouge and chip repair
• Structural and frame repairs
• Loose or separated joint repair
• Veneer and laminate repair
• Furniture refinishing and color matching
• Upholstery repair and reupholstery
• Leather and vinyl repair and dyeing
• Recliner and sleeper mechanism repair
• Power furniture troubleshooting
• Parts replacement and installation
• Furniture disassembly and reassembly
• Antique and specialty restoration

Learn more about our Furniture Repair & Restoration Services.

Furniture Parts Installation & Mechanism Repair

Many warranty assignments involve replacement components rather than complete furniture replacement. Our technicians can install and service appropriate furniture parts, hardware and mechanisms when supplied or available.

This may include recliner mechanisms, motors, switches, controls, cables, handles, adapters, connectors, bases, casters, glides, hinges, hardware and other furniture components.

Moving, Delivery & Transportation Damage Claims

Furniture can be scratched, dented, broken, torn or otherwise damaged during moving, warehousing, shipping, final-mile delivery and installation. We work with moving companies, delivery providers, logistics organizations, retailers, insurance companies and their customers to inspect and address furniture damage.

When appropriate, technicians can document the reported condition and determine whether an on-site repair or another service approach may be practical.

Furniture & Property Damage Service

Some moving, delivery and installation assignments involve damage beyond the furniture itself. Depending on the location and required specialty, service may also be available for certain damaged interior surfaces and fixtures associated with a delivery or service event.

• Hardwood floors
• Walls and doors
• Wood and decorative panels
• Cabinetry
• Picture and mirror frames
• Selected metal and interior surfaces
• Other appropriate repairable surfaces

Business & Wholesale Service Accounts

Businesses that regularly submit furniture service assignments can establish a business service account with All Furniture Services® for centralized work-order management.

Business accounts can help streamline:

• Work-order creation and submission
• Customer and location information
• Scheduling and service coordination
• Service status tracking
• Call and communication records
• Inspection and completion reports
• Before-and-after photographs
• Invoices and service records
• Digital signatures
• Multi-location service management

ServiceJan-Powered Service Management

All Furniture Services® utilizes the ServiceJan service management platform to coordinate work orders, scheduling, communication, documentation, reports and service records.

This gives business accounts a more organized way to manage service activity and access relevant work-order information throughout the service process.

Who We Serve

• Furniture manufacturers
• Furniture retailers and stores
• Warranty and protection-plan companies
• Insurance and claims organizations
• Moving companies
• Final-mile delivery providers
• Logistics and transportation companies
• Warehouses and distribution facilities
• Interior designers
• Hotels and hospitality companies
• Restaurants
• Medical and healthcare facilities
• Offices and commercial properties
• Property and facility managers
• Construction and installation companies
• Multi-location businesses

Nationwide Furniture Field Service

For companies receiving service requests across multiple states and markets, managing a separate local furniture company for every assignment can create unnecessary administrative work.

All Furniture Services® provides broad nationwide service coverage through a network of furniture service professionals, giving business accounts a centralized point for coordinating service across multiple locations.

Coverage and technician availability vary by location, service category and scope of work.

Detailed Reports & Service Documentation

Clear documentation is especially important for warranty, insurance, retail and logistics assignments. Service records can include photographs, identifying information, technician findings, work performed, parts information and completion details as required by the assignment.

This helps business accounts maintain an organized record of each service event while reducing unnecessary back-and-forth communication.

Commercial & Multi-Location Furniture Service

For hotels, restaurants, offices, medical facilities, retailers and other organizations, we also provide commercial furniture repair, restoration and maintenance services.

Learn more about our Commercial & Hospitality Furniture Services.

Open a Business Service Account

Need a reliable furniture service partner for warranty claims, inspections, repairs, delivery damage or ongoing service assignments? Submit your business information below to request an All Furniture Services® business account.

Once your account is established, your team can submit and manage service assignments through our service platform.