How can we check when the tech will be arriving?
September 28, 2017 12:10 pmYou can, email to [email protected], text to +1-929-257-1199 or call our office at +1-718-268-2727 and we will gladly track the... View Article
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Will the tech call on the way or can I make a special request for the tech to call and provide advance notice?
September 28, 2017 12:10 pmAlthough most technicians call in advance as a courtesy you can always request a call ahead to ensure you get... View Article
What if I forgot to call and cancel or reschedule my service appointment?
September 28, 2017 12:09 pmWe may as a courtesy reschedule free of charge, however we reserve the right to refuse service or ask for... View Article
Is there a cancelation or rescheduling fee?
September 28, 2017 12:09 pmNo, we will cancel and/or reschedule free of charge as long as you call and advise before techs arrival, except... View Article
Will I get a confirmation or reminder call?
September 28, 2017 12:08 pmEven though appointments are confirmed upon scheduling, as a general courtesy we will call, email or text the day before... View Article
What are the days and time windows for the appointments?
September 28, 2017 12:07 pmFor most areas your preference will be taken into consideration and/or you will be provided with a few options of... View Article
How far in advance does service need to be scheduled?
September 28, 2017 12:06 pmFor most areas and services, we try to accommodate within the next few days, however in some cases same or... View Article
What are the days and times technicians work?
September 28, 2017 12:06 pmGeneral hours for tech personnel are Monday – Saturday 8am-7pm, however special arrangements or emergency 24/7 services are available as... View Article
How can I schedule an appointment?
September 28, 2017 12:04 pmFill-in a Service Request on this web site, call us at +1-718-268-2727 Monday – Saturday between 9am-6pm EST, or email... View Article