I was provided flat fee for disassembly and reassembly, can such change when tech arrived?

September 28, 2017 12:55 pm Published by

No, if all information provided is correct and there are no surprises the price should not change. However if customer told us it is one couch but techs find on arrival a 2 piece sectional and both couches need to be disassembled than it is two times the work as not a single couch. If tech arrives to a tufted, nail-head or some extremely complex designer sofa when those questions were not answered properly and was told regular sofa in question than tech will advise differences and how much extra work involved for disassembling assembling such item. We do not charge anything extra for up to 2 flights of stairs walk up, however if customer failed to advise us they are on the 6-7th floor walk up or elevator is so tiny that even disassembled pieces does not fit and item will need to be carried by stairs even disassembled there may be small charge for any walk up above 2 flights.

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